As a business owner, gaining a deep understanding of your customers is essential for making informed decisions that can drive your business forward. But how do you go about gathering valuable customer insights? The answer is simple: Online Survey Tools.
Online surveys are a powerful tool for gathering customer insights as they provide businesses with targeted feedback from a large sample size in a short amount of time. But with so many options on the market, it can be challenging to find the perfect fit.
That's where you need to know about SurveySparrow - the best online survey software for businesses of all sizes.
With its intuitive platform, smart surveys, customizable templates, seamless integrations, and many more super exciting features, SurveySparrow makes it easier than ever to collect valuable data and uncover the preferences, behavior, and opinions of your customers.
So, in this blog, let’s explore the top reasons why SurveySparrow is the go-to choice for businesses looking to gain an edge in their industries.
Why Customer Feedback is Crucial for Businesses?
Customer feedback is the lifeblood of any successful business. Without it, companies risk losing sight of their customers' needs, wants, and expectations. In today's highly competitive marketplace, businesses that don't actively seek out and incorporate customer feedback are at a significant disadvantage.
The insights gained from customer feedback can drive everything from product development and marketing strategies to customer service and support. Making the best of online survey platforms such as SurveySparrow can be the real savior here. As we proceed, let's see how SurveySparrow performs wonders in these situations.
Why SurveySparrow is the Ultimate Solution to Collect Customer Feedback?
Here are some features that make SurveySparrow stand out from the crowd as the best online survey software:
User Intuitive Survey Builder
Say goodbye to the hassle of complex coding when it comes to creating surveys, and welcome SurveySparrow with open arms. With its user-friendly interface, it is undoubtedly the best survey builder that any business could rely on.
With a no-code platform, anyone can create and send surveys, regardless of their technical abilities. The intuitive survey builder boasts a simple drag-and-drop interface, allowing you to customize your surveys with ease.
Plus, you can preview your surveys before sending them out to ensure everything is just right. And if you ever need help, SurveySparrow's comprehensive help center offers up-to-date articles on all features within the platform, ensuring you can quickly get back on track.
Create Conversational Surveys
When it comes to creating surveys, SurveySparrow offers unparalleled flexibility and customization options. With over 790 templates to choose from, users can easily find the perfect fit for their specific needs. But that's just the beginning - SurveySparrow also boasts a variety of survey types, including chat and video surveys, which take engagement to the next level.
The tool's diverse question types and built-in features, such as answer piping, voice transcription, and choice-level logic, make it easy for respondents to participate in surveys without any confusion or frustration.
Get Real-Time Insights & Reports
SurveySparrow offers custom reports that allow users to consolidate and design multiple reports using their survey responses and desired metrics. With advanced filters and cross-tabulation, users can effectively analyze their data, identify underlying trends, prioritize issues, and spot patterns that may have gone unnoticed.
In short, SurveySparrow's custom reports help users bring their data collection to a fruitful conclusion.
Visualize Data with Executive Dashboards
SurveySparrow's specialized dashboard offers a platform to visualize your survey data and analyze it in detail, including comparison and correlation. Additionally, users have the flexibility to add and tailor widgets to their preferences, which allows them to gain insights from their data more efficiently.
Also, if you are wondering about the executive dashboards, be sure to check out SurveySparrow's top-of-the-line dashboards to see how they work.
Seamless Integrations & Workflows
With SurveySparrow, users can access over 1500 integrations through Zapier and native integrations such as Salesforce, Zendesk, MailChimp, Power BI, and Microsoft Teams. Furthermore, the API and Webhooks features provide users with the ability to streamline processes and increase capabilities seamlessly.
Apart from the above, it also facilitates the following:
1. Provide Quick and convenient solutions
2. Add new contact entries to MailChimp and Salesforce, get notified in Slack, or create cards on Trello.
3. Design automated workflows to update leads in HubSpot or create tickets in Zendesk seamlessly.
Steadfast Customer Care Support
SurveySparrow is well-known for its 24/5 live chat, email, and phone support, with technical assistance available round-the-clock. When users reach out to their support desk via email, a ticket is generated, and their engineering teams promptly resolve the issue. This direct interaction is a relatively unique feature of SurveySparrow compared to other platforms, and they do not charge extra for customer support, even for free users.
In addition to that, they also provide customers with knowledge base articles and videos available for most topics and other concerns if required.
Pricing Plan
SurveySparrow is a leading survey platform that has gained a reputation for being one of the most affordable options in the market. With a transparent pricing model and a range of flexible plans to choose from, SurveySparrow makes it easy for businesses of all sizes to create and conduct surveys without breaking the bank.
Here is how SurveySparrow has priced its products:
● The platform offers a 14-day trial for users to try out its premium features for free. No hidden charges and no credit card are required to sign up.
● The Basic plan starts at $19 USD per month.
● For larger organizations with more extensive needs, SurveySparrow's Enterprise plan is available at $499 USD per month.
Users can contact the team to avail of custom pricing based on their specific needs, and a free demo is also available on request for users who want to see the product in action.
In addition to its affordable pricing, SurveySparrow is known for its user-friendly interface, customizable survey templates, and advanced reporting capabilities, making it a popular choice among businesses and individuals alike.
SurveySparrow Ratings Across Multiple Platforms
Capterra: 4.4
G2 Crowd: 4.4
Crozdesk: 4.4
TrustRadius: 9.1
Note: The ratings shown in the table are subject to change as platforms update their rating systems or users leave new reviews.
Critical Components to Pay Attention To
Here are some of the notable features of SurveySparrow that you shouldn't be missing on the go.
1. Personalization: Personalize surveys using custom variables and piping answers from previous questions. This makes the survey experience more relevant and engaging for respondents.
2. Advanced Branching and Skip Logic: Advanced branching and skip logic features enable users to create complex surveys that adapt to respondents' answers. This helps to ensure that respondents only see questions that are relevant to them, resulting in more accurate data.
3. Multi-Channel Distribution: Ensure support to multiple distribution channels, including email, SMS, web links, and social media. This makes it easier for users to reach a wider audience and get more responses.
4. Omnichannel Experience: SurveySparrow's multi-device compatibility ensures that users can take surveys on the go, whether they're on a laptop or a mobile device. All of these features come together to create a truly hassle-free survey experience for both users and respondents alike.
5. Case Management: Simplify feedback tracking by converting responses into tickets that can be managed and resolved by assigning them to the appropriate team members. Private notes can be used to ensure the best possible response is provided.
6. Audience Management: Effortlessly manage contacts by importing them from popular tools such as Salesforce, Hubspot, Google Contacts, and Intercom. Create custom lists based on user profiles and send targeted surveys while controlling visibility and accessibility through teams and folders.
7. Reputation Management: Establish a positive brand image and cultivate a dedicated following with Reputation Management. Keep track of reviews from various channels in one location, respond to online reviews, and showcase your best reviews. This will encourage existing customers to become online promoters and attract new ones.
Final Thoughts:
To sum it up, SurveySparrow is an exceptional platform that delivers top-notch value for your investment. With a plethora of advanced features, exceptional customer support, and scalable solutions to optimize every touchpoint of your customer journey, it stands out as a game-changing tool.
Whether you're looking to improve your products or services, boost customer satisfaction, or measure employee engagement, SurveySparrow can help you achieve your objectives efficiently and effectively. Don't take our word for it, experience it for yourself and see why it's the perfect match for your business.
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