Artificial Intelligence (AI) in Document Verification for Customer Identity

Without a doubt, identity theft has become a critical pain point for online businesses. A report by Insurance Information Institute states that almost 14.4 million cases related to identity theft were reported in the year 2018 with a constant surge in number with each passing day. Apart from this, since digital services and products went streamlined during the COVID-19 pandemic, cybercrime, and data breaches are also on the rise.

Artificial Intelligence (AI) based Document Verification

Artificial Intelligence (AI) in Document Verification for Customer Identity

AI Meets Document Verification

On the bright side, digital solutions for efficacious customer onboarding are also becoming popular in the market. Today, with effortless ID document verification, online customer onboarding is just a click away. This is possible by integrating artificial intelligence in customer identification systems which allows the real-time verification of user identity through a safe and secure channel.

AI-powered document verification extracts the user’s identity from government-issued ID cards, passports and utility bills, or any other type of authentic identity document. The acquired proof is then used to perform accurate comparison checks based on the user’s facial identity. This not only helps businesses protect their customers from getting exposed to potential cybercrime but also save on operational expenses which could cost them in the long run.

How Artificial Intelligence Tackles Impersonation Fraud?

Online businesses require their customers to submit identity proof such as an original document or facial identity during the onboarding process. This helps in carrying out safe transactions by verifying the genuine identity of users. The procedure is usually carried out by a human expert who checks if the details provided on the document are valid and whether the customer willing to associate ties with the business is a potential threat or a safe client.

With AI-based products and services, the manual verification process becomes fully automated. These days, enterprises now incorporate services for ID verification which can remotely perform document authentication for the customer. With these technologies, online businesses allow their customers to perform transactions regardless of their time and location.

Since criminals are always on the move with their illicit motives to take over the identity of genuine users, it is the responsibility of the service provider to make sure user credentials are safe from unauthorized access and are used under certain boundaries. Cybersecurity threats remain imminent with fraudsters figuring out advanced ways of stealing sensitive customer data. Creating fake and illegitimate documents to bypass conventional security checks is not an uphill task with better ways of conducting identity fraud. Some types of documents created for performing fraudulent activities are listed below:

1. Illegal Documents

These documents are missing original features and attributes of a genuine document such as holograms, trademarks, rainbow prints, and other relevant identification information. Since these documents are missing important characteristics, they are comparatively easy to identify if used in a possible fraudulent attempt.

2. Fake Documents

These documents are purpose-built for deceiving the identity verification procedures and are made up of synthetic information which is either falsely created or stolen from legitimate users. Since the information present in these papers is forged and totally made up using unreliable metrics, yet being so visually convincing, makes them difficult to detect.

3. Compromised Documents

Fraudsters often use Photoshop and other tools to alter information displayed on an identity document to make it look like their own. With the naked eye, it is difficult to perceive if the quality of the document is compromised and important details were changed. These modified records could be taken down by using advanced AI-backed solutions for scanning documents.

Intelligent Solutions for Document Authentication:

Gone are the days when verifying user documents required human expertise and lengthy procedures which spanned over long hours of paperwork and verification procedures. Today, with the power of AI-based solutions for document verification, businesses can safely onboard customers with the risk of being associated with criminal identities. 

1. Document Originality Checks

With intelligent machine learning solutions, confirming the authenticity of identity documents is not a problem anymore. By incorporating thousands of document types and formats, customer identity is screened against certain parameters to determine document credibility. Identification of document templates in multiple global languages is another feature AI models offer.

2. Detecting Missing Holograms

Documents issued by the state government or other relevant departments have a specific hologram or a rainbow print imprinted on them. Online document verification uses artificial intelligence to detect any change in these identification elements to report an impersonation attack.

3. Confirming Micro Prints

Authentic identity documents come with micro print to verify they come from an original source. This print acts as an additional layer of security to guarantee identity theft is prevented. AI checks make sure documents come with these markings.

To sum it up, AI-based document verification plays a crucial role in defending against identity theft fraud by confirming document authenticity, formats, and relevant attributes through advanced solutions to secure customer identity.

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TechGlobeX: Artificial Intelligence (AI) in Document Verification for Customer Identity
Artificial Intelligence (AI) in Document Verification for Customer Identity
AI-based document verification plays a vital role in defending against identity theft fraud with document authenticity to secure customer identity.
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