How to Improve Customer Service Experience using VoIP Technology

What matters most to your business? Is it the generation of as much profit as possible through any means necessary? Is it a reputation as a morally conscious, eco-friendly brand? Is it a presence in as many countries worldwide as possible?

Improve Customer Service Experience using VoIP Technology

Whatever your corporate targets, one thing that should definitely be near, or at, the top of your priority list is a high degree of customer satisfaction. Remember, a business idea may be theoretically excellent, but a failure to care for the customers you have will nullify the effect of that business idea.

With VoIP technology now becoming widely available to even small businesses, companies have no excuses for not delivering quick, effective replies to customer queries. A business may have been restricted by its opening hours when using a traditional phone model, but VoIP facilitates round-the-clock service, so customers are justified in expecting a query to be addressed no matter what the time.

The reasons for always-on connectivity are twofold: VoIP created localized toll-free numbers for each call center around the world, so even if it’s late at night in your country, there’s a strong chance that you’ll be connected to a customer service team operating in a time zone during their daytime. That may not even be necessary, as VoIP enables staff to be online at any time of day and from almost any location. Theoretically, a customer service agent can help with your query while sitting beside their fireplace.

Another significant benefit of VoIP as regards customer experience is that, in most cases, a query is handled by the same person from start to finish. This cuts out a lot of the annoying nonsense whereby a customer is shepherded to different people every time, which requires them to recount the same details to several people and wastes time that could instead be directed towards finding an effective resolution to the query. Also, as calls are directed to agents who are qualified to deal with specific matters, it all but eliminates the dreaded response of “I can’t help you as this isn’t my field”.

The team at Paradyn put together an infographic on the topic of VoIP and its effect on the customer experience. With global revenue for the VoIP industry set to reach the seismic figure of $200 billion by 2020, this is a sector which has evidently been embraced by numerous businesses worldwide and, when you see how it can strengthen the B2C relationship, it’s no surprise that VoIP is thriving to such an extent.

How to Improve Customer Service Experience using VoIP Technology - Infographic

COMMENTS


Name

25PP,2,3G,3,4G,4,Absinthe,5,Adobe Flash,3,Ads,10,Affiliate Marketing,6,AliExpress,1,Amazon,51,Amazon Phone,1,Amazon Tablet,7,AMD,5,Android,230,Android 10,1,Android 6,3,Android 7,4,Android 8,9,Android 9,4,Android APK,36,Android Apps,99,Android Auto,3,Android Games,13,Android GApps,3,Android Gingerbread,2,Android Ice Cream Sandwich,8,Android Jelly Bean,21,Android KitKat,12,Android Lollipop,10,Android Marshmallow,3,Android N,5,Android Nougat‬,5,Android O,7,Android Oreo,8,Android P,2,Android PC Suites,1,Android Pie,3,Android Q,1,Android SDK,9,Android TV,9,Android USB Drivers,2,Android Wear,10,Angry Birds,6,Anti Virus,15,App Developer,18,Apple,635,Apple CarPlay,1,Apple Pay,1,Apple Store,17,Apple TV,89,Apple Watch,37,Apps,73,ARM,1,Asus,2,ATT,7,Baidu,1,Battery,2,Bill Gates,2,Bing,12,Bitcoin,8,Bittorrent,4,BlackBerry,11,BlackBerry App,3,Blockchain,3,Blogger,32,Blogs,46,Bluetooh,6,Business,206,BuySellAds,1,Call Center,5,Camera,7,Cars,3,CCTV,1,Certifications,10,China Mobile,3,Chrome,25,Chrome OS,6,ChromeBook,2,ChromeBox,2,Chromium,4,CISPA,1,Cloud,30,CMS,6,Communication,12,Computer,51,Cortana,1,Credit Cards,5,CRM,9,Cryptocurrency,6,Currency,6,Cyberbullying,2,Cydia,43,Cydia Apps,10,Cydia Tweaks,10,Debit Cards,4,Developers,27,Digital Camera,8,Digital Marketing,251,Digital Signage,2,Disqus,1,DMCA,1,Doodle,1,DOS,1,Downgrade,14,Dropbox,1,Drupal,3,Earn Money Online,40,EarPods,1,eCommerce,26,Electra,6,Electronic Arts,1,Emulator,4,Encryption,1,Entrepreneurs,36,eReader,4,eSignature,1,Ethereum,1,Evasi0n,16,eWallet,4,Facebook,128,Facebook Ads,11,Facebook Apps,19,Facebook Credits,4,Facebook Developers,3,Facebook Like,8,Facebook Marketing,12,Facebook Messenger,5,Facebook Pages,9,Facebook Photos,2,Facebook Stocks,2,FacePAD,1,FaceTime,2,FileSonic,2,Firefox Add-Ons,2,Firefox OS,2,Fitbit,1,Foursquare,1,FP,6,Framaroot,4,Free Stuff,28,Gadgets,142,Galaxy Nexus,2,Galaxy S-Voice,2,Game of Thrones,1,Games,50,Gaming Console,11,Gaming Laptops,9,GApps,2,GearBest,6,Gifts,6,Gmail,10,Google,240,Google +1,10,Google Ads,5,Google Adsense,3,Google Adwords,4,Google Analytics,1,Google Apps,11,Google Earth,2,Google Fit,2,Google Glass,8,Google IO Conference,4,Google Map,7,Google Music,2,Google Nexus,13,Google Nexus Player,1,Google Panda,1,Google Penguins,1,Google Play Edition,1,Google Play Store,16,Google Plus,17,Google Plus Pages,6,Google Search,25,Google TV,5,Google Voice,6,Google Wallet,1,Google+,16,Google+ App,1,Google+ Pages,6,Graphic Design,4,GreenPois0n,28,Groupon,6,GSM,3,Guest Posts,10,h3lix,2,Hack,82,Hackintosh,4,Hard Disk,11,Hard Drive,14,HDD,14,Headsets,4,HealthVault,1,Home Automation,13,Hootsuite,1,Hostgator,1,Hotspot Shield,1,HP,2,HTC,15,HTC One,6,HTML5,15,HTTPS,2,Huawei,2,Huawei Honor,2,Hyper-V,3,IBM,2,iCloud,22,iGoogle,2,iMac,9,Infographic,180,Instagram,6,Intel,7,Internet,240,Internet Explorer,18,Internet IPOs,1,Internet Marketing,65,Internet Protocols,3,iOS,381,iOS 10,21,iOS 11,28,iOS 12,16,iOS 13,4,iOS 4,1,iOS 5,17,iOS 5.0.1,5,iOS 5.1,9,iOS 5.1.1,12,iOS 5.2,1,iOS 5.2.1,1,iOS 6,73,iOS 6.0.1,13,iOS 6.0.2,5,iOS 6.1,21,iOS 6.1.1,3,iOS 6.1.2,4,iOS 6.1.3,7,iOS 6.1.4,4,iOS 6.1.5,2,iOS 6.1.6,2,iOS 7,59,iOS 7.0.1,2,iOS 7.0.2,2,iOS 7.0.3,1,iOS 7.0.4,2,iOS 7.0.5,1,iOS 7.0.6,5,iOS 7.1,25,iOS 7.1.1,6,iOS 7.1.2,6,iOS 8,60,iOS 8.0.1,5,iOS 8.0.2,5,iOS 8.1,12,iOS 8.1.1,2,iOS 8.1.2,1,iOS 8.1.3,1,iOS 8.2,6,iOS 8.3,5,iOS 8.4,10,iOS 8.4.1,4,iOS 9,33,iOS 9.0.1,1,iOS 9.0.2,1,iOS 9.1,6,iOS 9.2,2,iOS 9.2.1,2,iOS 9.3,3,iOS 9.3.1,2,iOS 9.3.2,4,iOS 9.3.3,4,iOS 9.3.4,2,iOS 9.3.5,2,iOS Apps,66,iOS Beta,13,iOS Games,13,IP,3,iPad,364,iPad 2,54,iPad 3,47,iPad 3G,1,iPad 4,9,iPad Air,3,iPad Apps,28,iPad Mini,29,iPad Mini 2,2,iPad Siri,4,iPadOS,5,iPhone,415,iPhone 3G,52,iPhone 3GS,6,iPhone 4,63,iPhone 4S,67,iPhone 5,33,iPhone 5C,4,iPhone 5S,14,iPhone 6,31,iPhone 6 Plus,9,iPhone 7,2,iPhone Apps,28,iPhone Siri,7,IPO,3,iPod,202,iPod 4G,2,iPod 5G,1,iPod Apps,15,iPod Classic,1,iPod Nano,7,iPod Shuffle,5,iPod Siri,5,iPod Touch,205,IPv4,1,IPv5,1,IPv6,1,iShower,1,iShower Speaker,1,IT,2,iTunes,193,Jailbreak,129,Jailbreak Tools,37,Jitterbug Touch,1,Joomla,5,Kaspersky,1,Keyboards,2,Keylogger,1,Kindle,9,Kindle Fire,3,Kingo,2,KingRoot,1,Laptop,57,Lasers,1,Launchers,3,Lava,1,LCD,2,Legal,5,Lenovo,2,Lenovo ThinkPad,1,LG,9,LiberiOS,2,Lightning Cables,1,Link Building,3,LinkedIn,4,Linux,13,Lockerz,1,Logitech,1,Lync Desk Phones,1,Mac,193,Mac Mini,3,Mac OS X,202,MacBook,3,MacBook Air,10,MacBook Pro,10,Macintosh,4,macOS,65,macOS 10.12,9,macOS 10.13,9,macOS 10.14,8,macOS 10.15,1,macOS Beta,3,macOS Catalina,2,macOS High Sierra,9,macOS Mojave,8,macOS Server,3,macOS Sierra,9,Magento,1,Mambo,3,Maps,9,Mark Zuckerberg,2,Marketing,67,Marketplace,1,Meego,2,Megaupload,1,Micromax,1,Microsoft,199,Microsoft Office,34,Microsoft SharePoint,1,Microsoft Surface,3,Microsoft Surface Pro,2,MIUI,3,Mobile,707,Mobile App Developers,17,Mobile Apps,177,Mobile Broadband,1,Mobile OS,27,Mortgage,1,Moto X,1,Motorola,6,Mouse,2,Movies,1,Mozilla Firefox,16,Music,10,MySpace,2,Nasdaq,1,Net Meeting,1,Nexus,7,NFC,1,Nikon,1,Nintendo,3,Nintendo 3DS,2,Nokia,31,Nokia Belle,2,Nokia Lumia,8,Nokia Normandy,1,Nokia Store,2,Nokia X,6,Notebook,1,Nuance,1,Office 2010,8,Office 2013,2,Office 2016,11,Office 365,7,Open Graph,1,Open Source,1,Opensn0w,1,Opera,6,Opera Mini,2,Operating System,69,Oppo,1,Oracle,2,Orkut,1,OS,47,OS X 10.10,65,OS X 10.10.1,6,OS X 10.10.2,9,OS X 10.10.3,10,OS X 10.10.4,6,OS X 10.10.5,4,OS X 10.11,25,OS X 10.11.1,3,OS X 10.11.2,2,OS X 10.11.3,2,OS X 10.11.4,2,OS X 10.11.5,3,OS X 10.11.6,2,OS X 10.8,2,OS X 10.9,37,OS X 10.9.1,2,OS X 10.9.2,5,OS X 10.9.3,12,OS X 10.9.4,7,OS X 10.9.5,5,OS X El Capitan,23,OS X Mavericks,40,OS X Mountain Lion,17,OS X SDK,9,OS X Server,48,OS X Server 3,5,OS X Server 4,15,OS X Server 5,9,OS X Yosemite,60,Outlook,8,Ovi,2,Ovi Store,1,P0sixspwn,1,P2P,1,PageRank,2,Pangu,11,Payments,10,PayPal,3,PDF,7,Personalization,1,PhotoBox,1,Photography,6,Picnik,1,Pinterest,2,PIPA,2,Piracy,3,PlayStation,6,PlayStation 4,4,Pocophone,2,Pod2g,2,Podcasts,1,Powerpoint,2,PP,2,Printers,7,Privacy,48,Programming,18,Projectors,1,PS4,4,Python,1,QMobile,1,QMobile Noir,1,RAM,2,Redsn0w,23,Remote Access,5,Root Android,36,Rovio Mobile,4,S-Voice,2,Safari,34,Samsung,58,Samsung Galaxy,30,Schemer,1,Search Engine,56,Search Engine Marketing,43,Search Engine Results,32,Seas0nPass,2,Secure Socket Layer,2,Security,74,Selfie,1,SEM,37,SEO,91,SEO Tools,11,SERP,2,Server,10,Shopping,42,Signage,1,Sileo,1,SIM Card,2,Siri,12,SkyDrive,3,Skype,5,SlideShare,1,Small Business,186,Smart TV,4,Smart Watch,6,Smartphones,661,SMM,6,SMO,12,Sn0wbreeze,5,SnapChat,3,Social Media,101,Social Media Marketing,60,Social Media Optimization,46,Social Media Tools,9,Social Networking,160,Software,198,Sony,19,Sony Ericsson,5,Sony VAIO,1,Sony Xperia,3,SOPA,2,Speakers,3,Sprint,2,Spyware,2,SSD,14,SSL,2,Startups,54,Statistics,23,Stock,3,Stock Photography,2,Stock Photos,2,Storage,25,Store,30,Swift,10,Swype,1,Symbian,8,T-Mobile,4,Tablets,559,TaiG,5,TechGlobeX,3,TechGlobeX.net,1,Technology,191,Telephone,1,Television,8,Templates,3,TinyUmbrella,2,Tools,96,Torrent,3,Toshiba,2,Toshiba Satellite,1,TuneUp Utilities,1,TV,10,tvOS,34,Twitter,16,TypePad,3,Ubuntu,6,Ultrasn0w,1,Unlock,42,USB Debugging,2,uTorrent,4,Verizon,4,Video Marketing,7,Video Optimization,8,Videos,35,Virtualization,7,Virus,7,Visual Studio,3,Vlogging,3,Vlogs,3,Vodafone,2,Voice Call,17,VoIP,12,VPN,9,Walmart,2,watchOS,31,Wearables,13,Web,117,Web Browser,26,Web Browser Plugins,3,Web Design,24,Web Development,42,Web Domains,15,Web Hosting,29,Web Servers,17,Western Digital,1,WhatsApp,5,Whited00r,1,WiFi,3,WiFi Calling,1,WiFi Hotspots,3,Windows,161,Windows 10,19,Windows 10 Enterprise,2,Windows 10 Mobile,1,Windows 10 Pro,2,Windows 10 Server,3,Windows 7,33,Windows 8,48,Windows 8 Pro,3,Windows 8 RT,3,Windows 8.1,6,Windows 8.1 Enterprise,1,Windows 9,4,Windows Apps,4,Windows Live,3,Windows Live Essentials,5,Windows Live Messenger,6,Windows Media Center,1,Windows Mobile,19,Windows Phone,47,Windows Phone 10,1,Windows Phone 7,10,Windows Phone 7.5,5,Windows Phone 8,9,Windows Phone 8.1,1,Windows Phone Apps,1,Windows Phone Mango,3,Windows Phone SDK,1,Windows Server,5,Windows Server 2012,2,Windows Server 2016,2,Windows Server 2019,1,Windows Server 8,1,Windows Vista,5,Windows XP,6,Wireless,4,Wordpress,44,Wordpress Plugins,4,Wordpress Themes,5,WWDC,52,Xbox,6,Xbox 360,6,Xbox One,3,Xcode,80,Xiaomi,8,Yahoo,9,Yalu,3,YouTube,11,Zong,1,ZTE,1,Zune,2,Zynga,1,
ltr
item
TechGlobeX: How to Improve Customer Service Experience using VoIP Technology
How to Improve Customer Service Experience using VoIP Technology
https://4.bp.blogspot.com/-kPq482VWPok/XJdg2J3SB0I/AAAAAAAAO60/mbzuTSyaDnMkdSlN2tZ5ckTG0HH0FMKfACLcBGAs/s1600/Improve%2BCustomer%2BService%2BExperience%2Busing%2BVoIP%2BTechnology.jpg
https://4.bp.blogspot.com/-kPq482VWPok/XJdg2J3SB0I/AAAAAAAAO60/mbzuTSyaDnMkdSlN2tZ5ckTG0HH0FMKfACLcBGAs/s72-c/Improve%2BCustomer%2BService%2BExperience%2Busing%2BVoIP%2BTechnology.jpg
TechGlobeX
https://www.techglobex.net/2019/03/improve-customer-service-experience-using-voip.html
https://www.techglobex.net/
https://www.techglobex.net/
https://www.techglobex.net/2019/03/improve-customer-service-experience-using-voip.html
true
6015647009126982431
UTF-8
Loaded All Posts Not Found Any Posts VIEW ALL Read More Reply Cancel Reply Delete By Home PAGES POSTS View All RELATED ARTICLES: TOPIC ARCHIVE SEARCH ALL POSTS Not Found Any Post Match With Your Request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Just Now 1 Minute Ago $$1$$ minutes ago 1 Hour Ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago More Than 5 Weeks Ago Followers Follow THIS PREMIUM CONTENT IS LOCKED STEP 1: Share To A Social Network STEP 2: Click The Link On Your Social Network Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy